We will be providing our clients with a support ticket system to manage their customer support.
The support ticket system has been designed to provide an efficient and effective solution for clients to address any issues or concerns their customers may have.
Here are some of the key features of the support ticket system:
- Ticket Creation: Clients will be able to create new support tickets, describing their issue or request.
- Ticket Tracking: Clients will have the ability to track the progress of their tickets and receive updates on their status.
- Customer Management: Clients will have access to a customer management section, which allows them to view customer details and ticket history.
- Knowledge Base: The system includes a comprehensive knowledge base that provides clients with helpful articles and information to assist in resolving common issues.
- Reporting & Analytics: The system includes reporting and analytics capabilities to provide insights into ticket volume, ticket history, customer details.
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