TripMegaMart Feedback
TripMegaMart is a highly reputable travel portal development company that has gained a lot of positive client reviews and testimonials over the years. The company is known for its high-quality travel portals and excellent customer service, which is reflected in the high five star ratings it has received from satisfied customers.
Despite receiving a lot of positive feedback from clients, TripMegaMart is also aware of any consumer complaints or problems that may arise. TripMegaMart takes customer feedback seriously and works diligently to address any issues in a timely and satisfactory manner.
One of the things that sets TripMegaMart apart from other brands is its credibility and legitimacy. The company has a long history of providing high-quality travel websites, and it has never been involved in any scams or fraudulent activities.
Overall, TripMegaMart is a brand that is trusted and highly regarded by its clients. It is a legitimate company that values customer satisfaction and continuously strives to improve its products and services.
Trip Mega Mart understand exactly how and to what extent client feedback matters, at least in terms of organic visibility across search engines.
There is a reason 99% of our client feedback is postive.
Here are the top customer service skills our representatives have which helps us maintain a high percentage of positive client feedback :
1. Patience
When being shouted at, insulted, and rudely rushed are all just a part of our day, it can seem like playing Russian Roulette every time we pick up the phone or otherwise greet a customer. But keeping our cool is critical to great customer service. Realise that this person’s anger has little to do with you, but that you have the chance to turn their day — and their problem — into something positive.
2. Effective Listening
Listening skills are about more than just turning up the volume on a headset. It’s about taking the time to truly understand a customer’s issue and then letting them know we’re paying attention. Often, simply rephrasing the issue in our own words and asking a customer if that sounds right is enough to make them feel like we really understand them.
3. Time Management
Time: We could all use more of it, couldn’t we? Unfortunately, it’s the most limited resource any of us have, so all we can do is effectively manage our schedules. When we are interrupted, it’s easy to get flustered or frustrated, and it’s tempting to let the phone ring a few extra times or an email sit in the inbox a little longer. But doing so is bad news. We make quick response times a priority. Streamline systems so updating customer information and reporting is quick and easy. And make sure our reps have plenty of time in the day to complete their tasks, so they don’t have to choose between helping clients and fulfilling their other responsibilities.
4. Willingness to Improve
Willingness to improve is a skill we need in our employees no matter what department they’re in. It’s a skill we all need in order to succeed. But that doesn’t make it any less applicable to our customer service representative. Customer expectations are always changing and new technology to manage them is constantly emerging. We learn something new every day on the job.
5. Knowledge
Speaking of having the right tools, one of those tools is basic knowledge about our business. If our reps aren’t up-to-date on company policies, product specs, and how the purchasing process works, they won’t be able to answer customer questions efficiently. Plus, believe it or not, many customer service inquiries can be great opportunities to make yet another sale. The chances of selling to an existing customer are much better than selling to a new customer — but only if our reps know enough to make the right offer at the right time.
6. Ability to Admit We Don’t Have the Answer
Customers arm themselves with knowledge and generally attempt to solve their own issues before contacting our reps. While it may be embarrassing when a customer knows more than our customer service representative, if that rep gets flustered while trying to hide a lack of knowledge, we may lose business. Instead, we encourage our reps to admit when they don’t know something or are wrong, and offer to find the answer.
7. Thick Skin
Having a thick skin is on our customer service skills list. Our reps are on the front lines of our business, and they need some solid armour. Insults, anger, and frustration need to bounce off them like Nerf balls. We make sure they know we support them and foster an environment where it’s okay to take a head-clearing moment between difficult calls.
